Privacy Policy
# Privacy Policy
**Pelican VR Arcade**
Last updated: September 10, 2026
Pelican VR Arcade LLC ("Pelican VR Arcade," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, make a booking, interact with us on social media, or visit our location at 1420 W 9 Mile Rd, Pensacola, FL 32534.
## 1. Information We Collect
- **Information you provide directly:** name, email address, phone number, booking details, payment information (processed by our third-party payment processor), and any messages, reviews, or content you send us.
- **Information from bookings and purchases:** date, time, party size or order details, and communication related to your booking.
- **Information from your use of the Site:** IP address, browser type, device information, pages visited, and cookies or similar tracking technologies (see Section 4).
- **Information from social media:** if you interact with our Facebook, Instagram, TikTok, or Google profiles (e.g., comments, tags, reviews, direct messages, or entering a contest), we may collect the information you make available to us through that platform.
- **Photos, video, or audio** captured on our premises as part of normal business operations, promotions, or events, as described in our Terms & Conditions.
## 2. How We Use Your Information
We use the information we collect to:
- Process and manage your bookings, orders, and payments;
- Communicate with you about your booking, including confirmations, reminders, and changes;
- Send you marketing communications (email, SMS, or social media) about promotions, events, and offers, where you have opted in or as otherwise permitted by law;
- Feature your reviews, photos, or social media content (that you have shared publicly or given us permission to use) in our marketing and advertising;
- Improve our website, services, and customer experience;
- Comply with legal, tax, and regulatory obligations.
## 3. Marketing & Social Media
If you sign up for our email list, SMS updates, or loyalty program, we will use your contact information to send you marketing communications in accordance with the CAN-SPAM Act and, for text messages, the Telephone Consumer Protection Act (TCPA). You may opt out at any time by using the "unsubscribe" link in our emails, replying "STOP" to text messages, or contacting us directly at pelicanvrarcade@gmail.com.
We maintain active profiles on social media platforms such as Facebook, Instagram, TikTok, and Google. Any information you share with us publicly on these platforms (comments, reviews, tags, direct messages) may be visible to other users and is also subject to that platform's own privacy policy. We may repost, quote, or feature such public content as described in our Terms & Conditions.
We may also use tracking pixels or similar tools provided by advertising platforms (such as Meta/Facebook Pixel or Google Ads) to measure the effectiveness of our marketing campaigns and to show you relevant ads. These tools may collect information about your visits to our Site and other websites.
## 4. Cookies & Tracking Technologies
Our Site uses cookies and similar technologies to keep the Site functional, remember your preferences, analyze traffic, and support our marketing efforts. You can control or disable cookies through your browser settings; however, some parts of the Site may not function properly if you do so.
## 5. How We Share Information
We do not sell your personal information. We may share information with:
- Third-party service providers who help us operate our business (e.g., booking and reservation platforms, payment processors, email/SMS marketing platforms, and website hosting providers), who are only permitted to use your information to provide services to us;
- Social media and advertising platforms, in connection with the marketing activities described above;
- Law enforcement or regulatory authorities, where required by law;
- A successor entity, in the event of a merger, acquisition, or sale of some or all of our business assets.
## 6. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
## 7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including to satisfy legal, accounting, or reporting requirements, after which it is deleted or anonymized.
## 8. Your Rights & Choices
Depending on your state of residence, you may have the right to request access to, correction of, or deletion of your personal information, or to opt out of certain marketing communications or the sale/sharing of personal information (California residents have rights under the California Consumer Privacy Act, as amended). To exercise any of these rights, contact us at pelicanvrarcade@gmail.com. We will respond to verifiable requests in accordance with applicable law.
## 9. Children's Privacy
Our Site is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the Site itself. We welcome families and guests of all ages at our physical location; where a guest is a minor, we collect booking and waiver information from, and communicate with, the accompanying parent or legal guardian, who is responsible for reviewing this Policy and our Terms & Conditions on the minor's behalf. If we learn that we have collected personal information from a child under 13 without appropriate parental consent, we will delete it.
## 10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. Your continued use of the Site after changes are posted constitutes acceptance of the updated Policy.
## 11. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at:
Pelican VR Arcade
1420 W 9 Mile Rd, Pensacola, FL 32534
Email: pelicanvrarcade@gmail.com
Phone: +1 (571) 352-6970